Privacy, explained
in plain language.

We may collect the following information when you use OnlyWork:

• Account and profile data: name, email address, telephone number, date of birth, profile photo, authentication identifiers, account preferences, trade specialization, work history, certifications, and portfolio media.
• Marketplace content: listings, job posts, requests, applications, offers, schedules, job addresses, messages, notes, photos, payment-stage status, and reviews.
• Location information: approximate or precise device location when you grant permission, plus locations you enter for jobs, appointments, and work addresses.
• Transaction information: order and job history, payment amounts, currency, transaction identifiers, payment status, refunds, disputes, transfers, and payout status. Complete card and bank credentials are handled by our payment provider and are not stored by OnlyWork.
• Technical information: app and device information, operating system, security logs, feature interactions, diagnostics, crash information, and push-notification tokens.
• Support information: information you provide when contacting support, reporting a problem, or exercising a privacy right.

• Create, authenticate, secure, and manage OnlyWork accounts.
• Connect customers with independent workers and display relevant profiles, listings, reviews, availability, distance, and job information.
• Enable bookings, appointments, offers, messages, notifications, milestone progress, payments, refunds, transfers, and payouts.
• Verify identity and eligibility, reduce fraud and abuse, enforce our terms, resolve disputes, and support users.
• Operate, troubleshoot, protect, and improve the app and its features.
• Meet legal, tax, accounting, compliance, and regulatory obligations.

OnlyWork uses Stripe to provide payment processing and worker onboarding. Stripe may collect identity, card, bank, tax, transfer, refund, dispute, and payout information under its own privacy terms. OnlyWork receives the information needed to operate the marketplace, such as transaction identifiers, amounts, currency, account readiness, and payment or payout status. We do not store complete payment-card numbers or bank login credentials.

We share information only as needed to provide and protect OnlyWork:

• With marketplace participants: relevant profile, listing, job, appointment, location, message, offer, review, and progress information is visible to the customer or worker involved.
• With service providers: companies supporting authentication, databases, hosting, storage, email, notifications, maps, payments, security, diagnostics, and customer support.
• For legal and safety reasons: when required by law or reasonably necessary to protect users, prevent fraud, enforce agreements, or respond to a valid legal request.
• During a business transfer: as part of a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.

OnlyWork does not sell or rent personal information and does not use personal data for cross-app behavioral advertising.

Device permissions are requested only when a feature needs them. Location supports distance and nearby-worker features; camera and photo access support profiles, portfolios, job photos, and messages; notifications provide updates about requests, offers, appointments, messages, payments, and job progress. You can change these permissions in your device settings, although disabling them may limit related features.

We retain information for as long as your account is active and as reasonably necessary to provide the service, maintain security, resolve disputes, meet legal and financial recordkeeping duties, and enforce agreements. Retention periods vary by data type and applicable law. Information may be processed in countries other than your own, with contractual and technical safeguards where required.

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, or receive a portable copy of your personal information. You may also withdraw consent where processing is based on consent.

To request account or data deletion, or to exercise another privacy right, email info@onlywork.app with the subject “OnlyWork Privacy Request.” We may need to verify your identity. Some information may be retained when required by law or for legitimate security, fraud-prevention, dispute, or financial-record purposes.

We use administrative, technical, and organizational safeguards designed to protect personal information. No online service can guarantee absolute security, so users should protect their credentials and contact us if they suspect unauthorized account access.

OnlyWork is not intended for children under 18 or for anyone who cannot legally enter marketplace transactions in their jurisdiction. We do not knowingly collect personal information from children. Contact us if you believe a child has provided personal information.

We may update this policy as OnlyWork changes or legal requirements evolve. We will post the revised policy here and update the effective date. Questions, complaints, and privacy requests can be sent to info@onlywork.app.